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Hotel Reservation Help?

If you need help with a hotel reservation made through our site it's much quicker and easier to contact our reservation provider, You can use these online forms:

Help with an existing reservation

View or cancel a reservation

Or, call customer service toll free:

1-800-780-5733

Be sure to have your itinerary numbers handy

 

We love to hear from folks who visit the site. We try to answer everything as completely and timely as possible and usually succeed. Sometimes the volume of mail is a bit heavy and you might have to bear with us

In order to manage our correspondence a bit better we've split our mail into three streams:

  • If you have a specific question about New York City please Ask Vinnie. He's our somewhat mythical buddy who thinks he knows everything about NYC. He's sometimes pretty good at coming up with the right answer

  • If you are a webmaster interested in a listing in our travel directory please use the form on our How to Add Your Site page

  • If you have general questions, comments or suggestions (whether 'atta-boys or criticisms); would like to list an event; or have a business proposal, then Contact the Folks at Jim's Deli

And please -- Please! -- include a somewhat intelligent subject line. E-mails without a subject or something vague like "Information" or "Question" are immediately deleted

All that said, please write. Be as specific as possible and we'll do our best to help.

We'll get back to you as soon as we can!

Susie and Jim

 

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